na INLIS000000000061478 20170329084953.0 a ||| | 180129| ||| | 979-533-600-2 0010-031700000000093 658.8 658.8 FAN p 658.8 FAN p Fandy Tjiptono Prinsip-prinsip Total Quality Service (TQS) Cet.1 Yogyakarta ANDI 2000 vii, 175 hlm.; 23 cm. Blibiografi hal. 173-175 MANAJEMEN PENJUALAN